![]() All end users access HSRM via the CCRA website at.The HSRM Help Desk provides the point of contact with confirmation that staff access has been granted.One point of contact from your organization fills out the End User Tracker (EUT) with information for staff requiring HSRM access, then submits the EUT to Please ensure the email addresses entered in the EUT match those used for each respective user’s ID.me account.me account and verify their identity using the steps outlined in the HSRM Single Sign-On External (SSOe) Quick Reference fact sheet. The training webinars include an overview of HSRM, an in-depth walkthrough of the system, registration guidance and additional time for questions. NOTE: The Community Care Referral & Authorization (CCRA) Team strongly encourages community providers to attend the live training webinar hosted on VHA TRAIN prior to obtaining access to HSRM. Attend the live training webinar or access the eLearning lessons on the Veterans Health Administration (VHA) Training Finder Real-time Affiliate Integrated Network (TRAIN) website to learn how to use HSRM.Resources mentioned in the following steps are available in the HSRM Training and HSRM Resources sections below.įigure 1: HSRM Registration Steps for Community Providers Next, follow the steps below to obtain access to HSRM. If you are interested in using HSRM, first confirm your facility has an active Community Care Network (CCN) agreement with TriWest or Optum, or a Veterans Care Agreement (VCA) with VA. Sign up for VHA IVC Provider Advisor newsletter If more supporting medical documentation is needed, the community provider has three business days to provide the necessary documentation, or the request will be denied. All supporting medical documentation, such as provider progress notes and procedures, laboratory and radiology reports must accompany the completed form. The signed RFS is required to facilitate care review and authorization. The requested care may be performed within VA or in the community based on a Veterans eligibility. VA has several tools available for community providers that help support the continuity of care Veterans receive, including HealthShare Referral Manager and Azure RMS.Ĭommunity Care Provider-Request for Service (RFS), VA Form 10-10172, is used to request additional services or continued care from VA. Use this list of VA medical facility contacts to locate and contact the nearest VA medical facility community care office in order to coordinate care for a Veteran. Throughout the episode of care, facility community care staff should be monitoring and tracking the Veteran.įacility Contact Numbers for Care Coordination Follow-up and complete episode: VA facility community care team will follow-up with the Veteran to ensure all services were performed appropriately, perform any necessary handoff and close the consult.This helps streamline the flow of information between Veterans, VA community care integrated teams, VA providers, and the community provider. Implement care coordination plan: VA facility community care integrated team will facilitate a collaborative relationship regarding all aspects of the care coordination process.Care coordination involves determining the complexity of care needs of Veterans who receive community care followed by coordination of care delivery and transition back to VA. Develop care coordination plan: Community providers and VA facility community care integrated team will develop an individualized care coordination plan to include: scheduling, navigation and other follow-up activities. ![]() Assess Veteran needs: The VA facility community care staff determines the appropriate level of care coordination for each Veteran through the use of the Screening Triage Tool combined with clinical judgment. ![]() Referrals and authorizations for community care are managed through the HealthShare Referral Manager (HSRM) system. It is the responsibility of the VA facility community care team to receive these requests, assign staff to manage them, and to confirm eligibility and authorize services indicated in the consult. ![]()
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